Privacy Policy


    1. TheBooking.Site respects your privacy. This section discloses the privacy practices for both our web site and email system.
    2. The Privacy and Cookie Policy forms part of the Customer Contract. Personal information collected from the Customer will be in accordance with this Privacy and Cookie Policy.
    3. We have designed TheBooking.Site so that no personal identifying information is displayed or is accessible to the general public. This does not refer to information listed within the various User portals, which is displayed only upon express consent and provided by the owner of such information. We do not sell or rent our User information to any outside parties.
    4. Personal information when used in this Policy means information that can identify a User as an individual or is capable of identifying a User.
    5. Use of TheBooking.Site’s Website signifies consent to TheBooking.Site collecting and using personal information off the User as specified below.
    6. TheBooking.Site adheres to local and international privacy laws such as POPI and GDRP. Options are provided according to privacy laws for Users to limit their data collection, storing and usage by selecting appropriate options when displayed.
    7. Information of Customers is collected as follows:
      1. Personal information when communicating with TheBooking.Site or registering an online user profile.
      2. User data as per each Users portal.
      3. Details of credit or debit cards or bank accounts will be used by TheBooking.Site only for the specific purpose for which it was provided to TheBooking.Site. TheBooking.Site does not store any credit or debit card information nor any bank accounts.
      4. We ask for health related information and Health Data, in order for us to ascertain what the correct Services and procedures may be.
    8. How information is used:
      1. To confirm bookings; for reminders; for invitations to TheBooking.Site; to validate the Users; to prevent and detect criminal activity, fraud, and misuse of or damage to our services or networks; to prosecute those responsible and to contact the Users.
      2. To contact the Users by telephone and electronic mail (that is email, picture, video, social media and SMS) about functionality changes to our Website, services or changes to our Terms and Conditions, and to communicate with the User about benefits and advise the User regarding our services.
      3. To contact the User by email, social media, or phone about promotions.
      4. Certain promotions may include paid advertisements from third parties. To block future communication of this type, simply opt out of the mailing list through the links provided in the email.
    9. Disclosing information to third parties:
      1. TheBooking.Site reserves the right to access and disclose personal information to comply with applicable laws, regulations, and lawful government requests, to operate its systems properly to protect itself or its users or to solve any User disputes.
    10. How long we retain your data:
      1. We retain User data pertaining to bookings and paying clients indefinitely, to fulfil warranty obligations, improve service levels and to monitor repeat business.
      2. Data for remarketing advertising we retain for a maximum of 30 days after last User interaction.
      3. General website visitor and query data we retain for up to 18 months.
    11. TheBooking.Site may provide aggregate statistics about sales, customers, traffic patterns and other website information to third parties, but these statistics will not include any information that could identify the User.
    12. Services are provided by Outlets and Therapists, who will have access to the Customer Health Data. Certain Customer personal information will be shared with these Outlets and Therapists. The Outlets and Therapists may only process such information as to successfully and safely administer any Service. The Outlets and Therapists will be obliged to keep such information confidential and any breach of this clause will result in immediate cancellation of access to TheBooking.Site.
    13. All User data is stored securely with latest encryption software, best practices and SSL security.
    14. User data may be stored outside their country of residence.
    15. Cookies:
      1. Cookies are allocated during visiting of our website and the registration process. These cookies will hold information collected during registration and will allow TheBooking.Site to recognise the User and provide the User with the services the User require.
      2. Cookies are used to collect information concerning visitors to the Website.
      3. We prompt our visitors to actively accept Cookies, refusal to accept limits such Cookie tracking.
      4. Our remarketing initiatives may include entities like Google and Facebook using personal identifiable information which they have to display ads across devices, but this information is not gathered from us.
      5. The information we collect with Cookies is not sold, rented or shared with any outside parties.
      6. A User can refuse or opt out of cookies by altering the settings on the browser used by the User.
    16. Privacy preferences can be altered by contacting TheBooking.Site to stop processing information for marketing purposes.
    17. You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.